Terms of Service

• Give us accurate details and keep your password to yourself. You are responsible for what is done with your account.
• You must be 18 or older to buy sponsored ads.
• We may suspend an account used for fraud, abuse or anything unlawful.

• Prices are in Iraqi dinar (IQD). You top up your wallet through the payment methods listed on your account page, and purchases are paid from that balance.
• Refunds, whenever these terms give one, are credited to your wallet balance.

• You choose one of your connected accounts, a goal, one of your posts, the audience (cities, age range, gender), a budget and a number of days.
• You pay the budget plus our service fee, both shown before you pay, from your wallet and in advance.
• The ad runs on Hawal’s own advertising accounts at Meta or TikTok. The whole budget is for the ad; the fee is our charge for setting it up and running it.
• Every ad is reviewed by the platform before it runs, which usually takes less than a day. The platform may reject it.
• The estimated reach shown on the form is only an estimate. The platforms decide the final price of each view.

• You may only promote posts you own or have the right to promote, and they must follow the law and the advertising policies of Meta or TikTok.
• To run the ad you allow Hawal to promote the post: on Facebook and Instagram by approving Hawal’s access to your Page, on TikTok by giving us a Spark Ads code for the video.
• We may refuse or stop an ad that breaks these rules. Any unspent money is then returned as described below.

Refunds are worked out and paid automatically; you do not need to ask.

• If the ad could not be published, you get back everything you paid — the budget and the fee.
• If the platform rejects or stops the ad, or we cancel it, you get back the unspent part of the budget and the same share of the fee. For example, if half the budget was spent, half the fee comes back with the other half of the budget.
• When the ad finishes, you get back whatever part of the budget was not spent, with the same share of the fee. This is settled about 24 hours after the end, once the platform has finalised its figures.
• Spend is measured by the platform. It is converted to dinar at the same exchange rate we used to send your budget, so a later change in the rate does not change what you are owed.
• If the platform spends more than your budget, the difference is ours to cover, never yours.
• If you withdraw a permission while the ad is running, the ad may stop; the unspent part is returned as above.

We do not promise any particular number of views, likes, followers or sales. The results we show are the figures Meta and TikTok report.

We provide the service as it is and work to keep it running, but we are not responsible for the decisions, outages or policy changes of Meta, TikTok or other platforms, or for indirect losses. For any service, our responsibility is limited to the amount you paid for it.

These terms are governed by the laws in force in the Kurdistan Region of Iraq. If a dispute cannot be settled by contacting us, it will be decided by the competent courts of the Kurdistan Region of Iraq.

We may change these terms or our fees. Changes apply from the date shown at the top and never to an ad you have already paid for.